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Welcome

Turn around time on all orders is approximately 1 - 3 business days. However, during peak holiday times turn around time can increase to 3 - 5 business days. The time is from when you place your order to the time that your order is shipped. These timelines do not include shipping estimates. Please keep this in mind when placing an order. Plan accordingly and allow plenty of time to receive an order if you need it by a certain date. Always feel free to contact us so we can provide options and estimates to meet your specific needs.

Shipping

Items are made to order.

For US orders, we ship USPS first class package for all of our standard shipping orders. You will receive a tracking number for your order and you can expect the item to be delivered within 5 business days. For express shipping, we deliver through Priority Mail, and you can expect your item to be delivered within 2 to 4 days after shipping.

For Canadian orders, we ship through Canada Post, please allow for 3 to 7 business days to receive your item. Unfortunately there is no tracking with our standard shipping price.

If you are outside of Canada and the US please allow at least 2 - 4 weeks from the time you order until the time you receive the order. Please allow extra time for shipping especially during busy holiday times.

You may contact us directly if you need items delivered by a certain date and we will be happy to provide options for upgrading your shipping to expedited.

Items will be sent to the shipping address that has been provided by you. You are responsible to provide address and a full name (First and Last name) that is safe for delivery. Please double check the address you provide before placing your order to ensure it is correct. Any items returned to us as undeliverable will require you to re-pay shipping fees.

Returns and Exchanges

All made to order items are non-refundable. Once the order has been processed and printed, a refund cannot be issued.

We will not do exchanges or returns for shirts when there are "white marks" on the shirt. This is part of the printing process and is described on the product pages. 

We will only do refunds in cases when the quality of the item ordered is not acceptable. 

We will do exchanges for t-shirts and sweatshirts for issues related to size. We do not do exchanges for phone cases. Please be careful while ordering, to make sure you order for the right model phone. 

We only allow for exchanges within 14 days of delivery of your order. The item must be returned to us within 28 days of delivery of your order.

When exchanges are made. The product must be in new condition. The buyer will pay to send the product back to us and we will pay to send the new product to them.

Please send us an email about an exchange at info@subliworks.com